The emotional customer journey

The emotional customer journey

By Joshua Strutt Strategy Analyst, Retail Doctor Group The ultimate goal for retailers is to understand what goes on in the mind of a consumer, however the truth is, to win the retail customer you have to win their mind and their heart in order to transform them from...
Who is your “Average” consumer?

Who is your “Average” consumer?

By Anastasia Lloyd-Wallis Head of Insights, Retail Doctor Group How would you feel if someone described you as ‘average’?  There’s something about that word that doesn’t make you feel special, does it?  In fact, it makes you feel like you’re blending in with the...
Winners of the Australian Retail Innovators 2021

Winners of the Australian Retail Innovators 2021

Outstanding retail innovation has lead the following retailers to be announced as winners at the Australian Retail Innovators 2021 award breakfast held on Tuesday morning. The annual Australian Retail Innovators showcases retailers who are outstanding in their...
The paradox of customer service

The paradox of customer service

By Joshua Strutt Strategy Analyst, Retail Doctor Group Is there nothing better than hearing retailers talk about the new age of the customer? Developing their loyalty programs and of course the golden implementation tactic that is enhancing their customer relationship...
Be the first to hear who the winners are

Be the first to hear who the winners are

The Australian Retail Innovators 2021 Award Ceremony is now less than a week away. This year’s international panel of retail experts are judging the very best performers in Australian retail over 6 categories, and the results will be announced live at the award...