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Prescription for pharmacy’s future

OPINION | Peter Sheppard Independent Pharmacy has been under siege for as long as I can remember from various angles including significant reduction in PBS payments, discounters, supermarkets, on-line…. all resulting in sales and margin pressure, along with rising...

Never mind the features, feel the benefits

Brian Walker “Your intellect may be confused, but your emotions will never lie to you.” – Roger Ebert “You will love this product it has two semiconductors!” Or, “it’s made from 80 per cent cotton!” Or, “It has a quality guarantee of 12 months!” It’s about as...

Retail learnings from the vision and legacy of Apple

Brian Walker The thing is, I don’t want to be sold to when I walk into a store. I want to be welcomed.   – Angela Ahrendts, Senior Vice President of Retail at Apple Inc. As I write this, Apple have announced a market capital valuation of US$1 trillion. Perhaps...